FAQ

DOS is headquartered in Mississauga in the Greater Toronto Area. Our convenient location allows us to serve customers across the GTA, respond to service requests within 3 hours, and deliver orders quickly to ensure maximum printer uptime and workplace productivity.

DOS has been serving clients in the GTA and across Canada since 2001. That’s over two decades of complete office solutions delivered with excellent customer service. You can trust our highly trained and dedicated sales and support professionals to determine your equipment needs, build your print fleet, and service your multifunction office printers, copiers, and scanners.

The DOS service standard is a three-hour response time for on-site calls. DOS has also solved many issues remotely within 30 minutes of receiving the call. We aim to respond to emergency service requests and restore your print fleet as quickly as possible to maintain productivity. Our Managed Print Services also allow us to monitor your system remotely and receive automated alerts for issues and scheduled servicing to ensure a fast, proactive response.

Yes — we’re happy to help you set up a solid print fleet at your new location. Call DOS ahead of your scheduled move so we can dispatch printer technicians to your site. Our team will disassemble the equipment and set it up at your new office to ensure a smooth transition and minimal downtime. We will also update our records with your new location for future service calls and deliveries.

Yes — DOS has an easy-to-use online ordering system for all your inventory needs. Managed Print Services provide automated ink supply monitoring and alerts for refills, allowing us to proactively restock and keep your print fleet always running.

DOS is committed to fast delivery and maximum productivity. All orders placed before 2:00 pm (EST) will be processed and shipped by 5:00 pm the next business day.

DOS is an authorized dealer of Xerox, Sharp, and HP multifunction printers, scanners, and copiers. We also sell both original and refurbished HP, Fujitsu, and Lexmark cartridges to ensure high-quality and cost-effective printing. Make sure to have your device’s serial number on hand when placing an order to get the right supplies.

It is a device which consolidates the functions of copying, printing, scanning and faxing documents into a single machine. They improve workflow, cut business expenses, and consolidate assets.

Network printers are efficient and flexible as they are compatible with multiple platforms like Mac, Windows, Linux, etc. They can also connect to various printer types.

The first thing to do is to ensure the printer is plugged in and is on. If this doesn’t solve the issue, then restart the printer. You can also check for error messages, verify you are connected to your network, and ensure enough toner/paper.

This system assists in the monitoring and tracking of print documents. It includes the process for companies to manage and administer office equipment.

Print servers connect with your computers using a network. It allows computers to communicate with available printers, avoiding overloads. It will queue a print job and manage the distribution to maintain orderly operations and avoid overloading your printer hardware.