Tom Di Francesco

Tom Di Francesco

Tom Di Francesco with over three decades of dedicated experience in the copier industry, is a seasoned professional and entrepreneur. For the past 23 years, Tom has been the proud owner of Direct Office Solutions, a thriving enterprise specializing in providing cutting-edge solutions in the realm of office equipment and document management.

Throughout Tom's career, their passion for innovation and commitment to excellence has been evident in every aspect of their work. Their leadership has guided Direct Office Solutions to become a trusted provider in the industry, known for delivering top-quality products and unparalleled customer service.

With a deep understanding of the evolving needs of businesses in the digital age ,Tom has positioned Direct Office Solutions as a leader in delivering comprehensive and customized solutions to meet the diverse demands of clients. Their expertise, coupled with a relentless drive for customer satisfaction, has solidified their reputation as a go-to authority in the copier industry.

Beyond their professional achievements, Tom is known for their dedication to community engagement and fostering meaningful relationships within the industry. They continue to inspire others with their entrepreneurial spirit and unwavering commitment to excellence.

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FAQ

About DOS and Our Services

Where is DOS located? Do you serve customers outside Toronto?

DOS is headquartered in Mississauga in the Greater Toronto Area. Our convenient location allows us to serve customers across the GTA, respond to service requests within 3 hours, and deliver orders quickly to ensure maximum printer uptime and workplace productivity.

How long has DOS been in business?

DOS has been serving clients in the GTA and across Canada since 2001. That’s over two decades of complete office solutions delivered with excellent customer service. You can trust our highly trained and dedicated sales and support professionals to determine your equipment needs, build your print fleet, and service your multifunction office printers, copiers, and scanners.

How long does it take for DOS to troubleshoot my printer?

The DOS service standard is a three-hour response time for on-site calls. DOS has also solved many issues remotely within 30 minutes of receiving the call. We aim to respond to emergency service requests and restore your print fleet as quickly as possible to maintain productivity. Our Managed Print Services also allow us to monitor your system remotely and receive automated alerts for issues and scheduled servicing to ensure a fast, proactive response.

How will I be billed for services?

For Managed Print Services, you will be billed a cost-per-print, which covers the regular monitoring, servicing, parts, and toner. For other support services, we will ask you to sign a site service request that includes pricing for all parts and labour, and provide you an invoice.

See what our clients have to say about their DOS experience. Discover the DOS difference in leading office printers and scanners, interactive displays, fully managed print fleet, and cost-effective brand-new, refurbished, and rented or leased equipment.

Sheila

a week ago

Over the years our firm has worked with several Office Supply companies, and I must say that DOS has been the best one to deal with to date. Their customer service is the best I have seen to date. They are more than competitive with …

Jerry

a week ago

I've been working with DOS for 12 years and what began as leasing a copier turning into a full service provider for all my office supplies. Their attention to detail has led me to saving time and money. A refreshing feeling to work with an honest and fair sales team.

Daniel

a week ago

Robin

a week ago

Plantee

a week ago

I needed some high quality prints to showcase my growing progress and they helped me find the best looking options! Better service than any major chain I've been to

Chande

a week ago

DOS and Andrew were a pleasure to work with. Very attentive service from start to finish including after sales service. Would highly recommend DOS and Andrew.

Murray

a week ago

I have been dealing with the team from DOS for over 20 years and it has been an extreme pleasure. The service on our fleet has been excellent as well as the pricing and attention provided to us. The company is very trustworthy, responsive to our needs and can always be counted on in any type of emergency. I would highly recommend them.

Tyler

a week ago

We recently leased a Xerox AltaLink colour MFP and was shocked that the quote I received from DOS was half of what I was quoted by Xerox. I was worried that it was too good to be true but went ahead with DOS. The service from DOS with respect to their flexibility with delivery and installation has been excellent. We are now also purchasing paper and toner for our other network printers from DOS since their prices are very competetive and next day delivery is important for us. Highly recommended!

Mackenzie

a week ago

Great company to deal with both for sales and service. I was asked to lease a multi functional copier for my office and didn't know where to begin. DOS helped me choose the right machine which made me a hero in my office. My rep was very responsive and knew his stuff and the support staff is just as impressive. I also switched over to DOS for office supplies and am equall as happy. Highly recommend DOS to anyone looking for a reliable machine that appreciates good service.