FAQ

About DOS and Our Services

Where is DOS located? Do you serve customers outside Toronto?

DOS is headquartered in Mississauga in the Greater Toronto Area. Our convenient location allows us to serve customers across the GTA, respond to service requests within 3 hours, and deliver orders quickly to ensure maximum printer uptime and workplace productivity.

How long has DOS been in business?

DOS has been serving clients in the GTA and across Canada since 2001. That’s over two decades of complete office solutions delivered with excellent customer service. You can trust our highly trained and dedicated sales and support professionals to determine your equipment needs, build your print fleet, and service your multifunction office printers, copiers, and scanners.

How long does it take for DOS to troubleshoot my printer?

The DOS service standard is a three-hour response time for on-site calls. DOS has also solved many issues remotely within 30 minutes of receiving the call. We aim to respond to emergency service requests and restore your print fleet as quickly as possible to maintain productivity. Our Managed Print Services also allow us to monitor your system remotely and receive automated alerts for issues and scheduled servicing to ensure a fast, proactive response.

How will I be billed for services?

For Managed Print Services, you will be billed a cost-per-print, which covers the regular monitoring, servicing, parts, and toner. For other support services, we will ask you to sign a site service request that includes pricing for all parts and labour, and provide you an invoice.

See what our clients have to say about their DOS experience. Discover the DOS difference in leading office printers and scanners, interactive displays, fully managed print fleet, and cost-effective brand-new, refurbished, and rented or leased equipment.

Sheila

a week ago

Over the years our firm has worked with several Office Supply companies, and I must say that DOS has been the best one to deal with to date. Their customer service is the best I have seen to date...

Jerry

a week ago

I've been working with DOS for 12 years and what began as leasing a copier turning into a full service provider for all my office supplies. Their attention to detail has led me to saving time and money...

Daniel

a week ago

I've been working with DOS for 12 years and what began as leasing a copier turning into a full service provider for all my office supplies...

Robin

a week ago

I've been working with DOS for 12 years and what began as leasing a copier turning into a full service provider for all my office supplies...

Plantee

a week ago

I needed some high quality prints to showcase my growing progress and they helped me find the best looking options! Better service than any major chain I've been to...

Chande

a week ago

DOS and Andrew were a pleasure to work with. Very attentive service from start to finish including after sales service. Would highly recommend DOS and Andrew...

Murray

a week ago

I have been dealing with the team from DOS for over 20 years and it has been an extreme pleasure. The service on our fleet has been excellent as well as the pricing and attention provided to us...

Tyler

a week ago

We recently leased a Xerox AltaLink colour MFP and was shocked that the quote I received from DOS was half of what I was quoted by Xerox. I was worried that it was too good to be true but went ahead with DOS...

Mackenzie

a week ago

Great company to deal with both for sales and service. I was asked to lease a multi functional copier for my office and didn't know where to begin. DOS helped me choose the right machine which made me a hero in my office.